REFUND POLICY

1. General Refund Policy

Subscription fees paid to KMPUS ("KMPUS") are non-refundable, except where expressly provided in this Refund Policy, the Service Agreement, or the Terms & Conditions.

KMPUS bills monthly subscription fees in advance. Fees already paid for the current or prior billing periods will not be refunded if the Client terminates the Agreement early, except as described in Section 3 (Material Service Failure) below.

2. Pro-Rata Refund Where KMPUS Terminates

In the event of early termination of the Agreement by KMPUS, a pro-rata refund of any prepaid fees shall be issued to the Client for the remaining unused portion of the then-current term. Pro-rata refunds are calculated based on the number of complete days remaining in the billing period at the effective date of termination.

3. Material Service Failure — Refund Eligibility

Subscription fees may be refunded in cases of material service failure by KMPUS that has not been remedied within a reasonable period following written notification. To be eligible for a refund on these grounds, all of the following conditions must be met:

• The failure constitutes a material breach of the Service Agreement or the Terms & Conditions by KMPUS;
• The Client has provided KMPUS with written notice specifying the breach and requiring its remedy;
• KMPUS has failed to remedy the breach within thirty (30) days of receiving such notice.

Where these conditions are satisfied, the Client may terminate the Agreement with immediate effect and shall be entitled to a pro-rata refund of any prepaid fees for the unused portion of the then-current term.

4. Billing Disputes

Any billing disputes must be raised in writing within fifteen (15) days of the invoice date. Disputes raised outside this window will not be eligible for credit or refund consideration.

Billing disputes should be submitted to support@kmpus.io and must include the invoice reference, the affected campus(es), and a clear description of the issue. KMPUS will review the dispute and respond with its findings within a reasonable timeframe.

5. Late Payments and Service Suspension

Late payments may incur interest charges at a rate of 1.5% per month on the outstanding balance, calculated from the due date until payment is received in full.

KMPUS reserves the right to suspend access to the Platform in the event of non-payment exceeding three (3) days, following written notice to the Client. Suspension of the Platform for non-payment does not entitle the Client to a refund, credit, or service-level credit for the affected period.

6. How to Request a Refund

Eligible refund requests must be submitted in writing to support@kmpus.io and include the following information:

• The Client's registered organisation name;
• The affected campus(es);
• The invoice number(s) for which a refund is requested;
• A clear description of the basis for the request, including supporting documentation where applicable.

KMPUS will acknowledge receipt of the request and respond within a reasonable timeframe. Where a refund is approved, it will be issued using the original payment method.

7. Chargebacks

Clients are required to raise any billing dispute through the process described in Section 4 of this Refund Policy before initiating a chargeback with their bank, card issuer, or payment provider. Chargebacks initiated without first attempting to resolve the matter with KMPUS may be considered a breach of the Service Agreement and may result in suspension or termination of the Services, in addition to any other remedies available to KMPUS under the Agreement or applicable law.

8. Taxes

All fees are exclusive of applicable taxes, including Value Added Tax (VAT). Refunds, where issued, will be calculated on the net subscription fees. Recoverable taxes are refunded in accordance with applicable tax legislation.

9. Changes to This Refund Policy

KMPUS may update this Refund Policy from time to time to reflect changes in our practices, the Service Agreement, the Terms & Conditions, or applicable law. The updated version will be indicated by a revised "Last updated" date at the top of this page. Material changes will be communicated to the Client with reasonable advance notice.

10. Contact

If you have questions about this Refund Policy or wish to submit a refund request, please contact us at:

KMPUS
36 North Great George Street
Dublin, Dublin 1, D01 XK19
Ireland
Email: support@kmpus.io

This Refund Policy is governed by the laws of Ireland and the European Union. Any disputes arising out of or in connection with this Refund Policy shall be subject to the exclusive jurisdiction of the courts of Ireland.